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Citizen’s Charters

Mandate, Mission, Vision, Core Values

List of Services

  1. EXTERNAL SERVICES
    1. Bids and Awards Committee
      1. Competitive or public bidding procedure for goods and services, infrastructure/civil works, and consulting services
      2. Protest mechanism on BAC decision
    2. Human Resources Department
      1. Preparation and releasing of requested documents, data and/or information from HRD by former employees
    3. Sales and Marketing Division
      1. Preparation and releasing of requested quotation to clients.
      2. Printing and delivery of printed jobs
      3. Walk-in clients for sale of OCRG forms
    4. Disposal Committee
      1. Sale of unserviceable properties and equipment and waste materials
  2. INTERNAL SERVICES
    1. Materials and Control Department
      1. Requisition and issuance procedure for indirect supplies
    2. Management Information System
      1. Posting of files/content
    3. Human Resources Department
      1. Preparation and releasing of requested documents, data and/or information from HRD by present employees.
    4. Production Division
      1. Receiving of documents for incoming jobs
      2. Projection and procurement of materials per incoming jobs
      3. Approval of sample proof
      4. Approval of press proof
      5. Documentation and procedure on printing of incoming jobs
    5. Finance Division
      1. Processing of Accounts Payable Vouchers

Feedback and Complaint Mechanism

Citizen's Charter Handbook